FAQs & Troubleshooting
- 112/13/2022How to identify your Operating System (OS).
- 204/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 303/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 403/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 511/10/2021Open the Control Panel (For Windows)
- 603/05/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 701/18/2018Check the firmware version.
- 803/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 903/23/2016What is the BRAdmin Professional software used for?