FAQs & Troubleshooting
![]() |
Popular |
315 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Paper Tray #1 not detected/ Paper Tray #2 not detected
- 4Replace Ink
- 5Paper Jam
- 6No Paper / No Paper Fed
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Paper Size Mismatch
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13(Video) Load A3/Ledger paper
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 17Improve poor print quality.
- 18Other Problems
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20Easy Scan to E-mail
- 21Enable the Brother machine's network interface.
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23Check the Print Quality
- 24Document Jam
- 25What is Brother iPrint&Scan?
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Reset the Network Settings to Factory Default
- 29(Video) Set up your Brother machine
- 30Load Paper in the Multi-purpose Tray (MP Tray)
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Change the Print Setting Options When Having Printing Problems
- 34Load Envelopes in Paper Tray #1
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36(Video) Unpack your Brother machine
- 37What is the default password for my Brother machine?
- 38What driver package format is supported by my Linux distribution?
- 39Set the Date and Time Using Web Based Management
- 40(Video) Install Ink Cartridges
- 41Check the Print Alignment from Your Brother Machine
- 42Install Starter Ink
- 43Telephone Line Interference/VoIP.
- 44How to identify your Operating System (OS).
- 45Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 46(Video) Update the Driver or Firmware for your Brother machine
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48Paper Type and Size for Each Operation
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Load Photo Paper in Paper Tray #1