FAQs & Troubleshooting
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341 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4Paper Tray #1 not detected/ Paper Tray #2 not detected
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6(Video) Load A3/Ledger paper
- 7Replace Ink
- 8Document Jam
- 9How to identify your Operating System (OS).
- 10Paper Size Mismatch
- 11No Paper / No Paper Fed
- 12Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15Reset the Network Settings to Factory Default
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18The printer status is Offline or Paused.
- 19Paper Jam
- 20Add your Brother machine with AirPrint (macOS)
- 21Easy Scan to E-mail
- 22(Video) Install Ink Cartridges
- 23Check the Print Quality
- 24Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29(Video) Connect telephone line and power cords
- 30Load Envelopes in Paper Tray #1
- 31What is Brother iPrint&Scan?
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Ink Low
- 34Print the Network Configuration Report
- 35Load Paper in the Multi-purpose Tray (MP Tray)
- 36(Video) Unpack your Brother machine
- 37Install Starter Ink
- 38Cover is Open
- 39"Offline" appears on the Status Monitor.
- 40My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 41What is the default password for my Brother machine?
- 42About Envelopes
- 43Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 44Wrong Ink Cartridge
- 45Cannot Detect Ink Volume
- 46Set up a Scan to Network Profile
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48Improve poor print quality.
- 49The paper tray is half full of paper but the paper low message is displayed.
- 50Printer Locked