FAQs & Troubleshooting
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- 12-sided (duplex) scan
- 2Improve poor print quality.
- 3(Video) Load plain Letter/A4 paper
- 4(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from or scan to Android™ Smartphone?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9(Video) Install the ink cartridges
- 10Load paper in the paper tray
- 11Install Starter Ink
- 12Document Jam/too Long
- 13Load paper in the paper tray #2
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16(Video) Load envelopes
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Replace Ink
- 21(Video Library) Set up your product
- 22After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 23One or more of my colors are not printing (blank).
- 24Paper Jam
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29My brother machine will not stop ringing when it is not in use.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Paper tray not detected/ Paper tray #2 not detected
- 32When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35(Video) Unpack the machine
- 36The printer status is Offline or Paused.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Wrong Ink Color
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40Easy Scan to E-mail
- 41Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 42Load photo paper
- 43How to identify your Operating System (OS).
- 44Loading paper in the manual feed slot.
- 45Print using only the black ink cartridge when the Color cartridges have run out.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Scan a document and e-mail it as an attachment
- 48Load envelopes
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Wrong Tray Setting or Wrong Tray Settings