FAQs & Troubleshooting
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- 12-sided (duplex) scan
- 2Improve poor print quality.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Load plain Letter/A4 paper
- 7Load paper in the paper tray #2
- 8Can I print from or scan to Android™ Smartphone?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Load paper in the paper tray
- 11How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 12(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Wrong Paper Size
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19The printer status is Offline or Paused.
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Enable the Brother machine's network interface.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM
- 28Change the printer driver settings (Windows/macOS)
- 29Out of Memory
- 30Reset the network settings to the factory default.
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32My brother machine will not stop ringing when it is not in use.
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Document Jam/too Long
- 35How to identify your Operating System (OS).
- 36Ink Absorber Full
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 40The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 41(Video Library) Set up your product
- 42(Video) Load envelopes
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45One or more of my colors are not printing (blank).
- 46Confirm that a FAX I sent was received correctly.
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Add your Brother machine with AirPrint (macOS)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50I cannot print using my Brother machine on a wireless network (Mac)