FAQs & Troubleshooting
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399 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Ink
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Paper Jam
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Document Jam
- 12How do I load envelopes into my machine?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Print a web page from iPrint&Scan when using an Android™ mobile device.
- 15I am unable to change my Brother machine's Receive Mode.
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21My printed pages and received faxes are cut off.
- 22Make my copied images lighter or darker.
- 23No Paper Fed
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25Out of Memory
- 26My copies, sent faxes or scanned images are all black.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28"Offline" appears on the Status Monitor.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33Unable to Print 7X
- 34Printer Locked
- 35Ink Low
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38What is Brother iPrint&Scan?
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41How to identify your Operating System (OS).
- 42Load A3 or ledger paper and program my Brother machine to print on it.
- 43How do I know which receive mode to select?
- 44Change the printer driver settings (Windows/macOS)
- 45The printer status is Offline or Paused.
- 46Wrong Paper Size
- 47Print using only the black ink cartridge when the Color cartridges have run out.
- 48When I print, the pages are smudged with ink.
- 49I can print but cannot scan via network. (For Windows)
- 50Scan from the Brother iPrint&Scan application using Windows Phone.