FAQs & Troubleshooting
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269 Results
- 1Scan a document and e-mail it as an attachment
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Change the quality of the faxes I send (Fax Resolution).
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Improve poor print quality.
- 7(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 8One or more of my colors are not printing (blank).
- 9I am experiencing problems sending a fax.
- 10(Video) Install the ink cartridges
- 11Paper tray not detected/ Paper tray #2 not detected
- 12What is Brother iPrint&Scan?
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16My brother machine will not stop ringing when it is not in use.
- 17Replace Ink
- 18Easy Scan to E-mail
- 19(Video) Load plain Letter/A4 paper
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Load paper in the paper tray #2
- 22My Brother machine has no power.
- 23When I make a copy the image or text is cut off.
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 26The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29How do I make my faxed documents lighter or darker? (Fax Contrast)
- 30Ink Low
- 31Wrong Paper Size
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Load paper in the paper tray
- 34I'm using MagicJack and am having problems sending or receiving faxes.
- 35No Paper Fed
- 36Document Jam/too Long
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39The text and images on my copies and sent faxes are reversed.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42Scan a document and save the scanned image to a folder on a local or network hard disk
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44What driver package format is supported by my Linux distribution?
- 45"Offline" appears on the Status Monitor.
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Confirm that a FAX I sent was received correctly.
- 50Reset the network settings to the factory default.