FAQs & Troubleshooting
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139 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper Size Mismatch
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Access Web Based Management
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 7(Video) Set up your Brother machine
- 8Printer Jam or Paper Jam
- 9Replace Ink
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Document Jam
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Add your Brother machine with AirPrint (macOS)
- 14How to identify your Operating System (OS).
- 15The printer status is Offline or Paused.
- 16What is the default password for my BRAdmin or Web Based Management?
- 17No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 18Change the Print Options to Improve Your Print Results
- 19Check the Print Alignment from Your Brother Machine
- 20One or more of my colors are not printing (blank).
- 21Telephone Line Interference/VoIP.
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Check the Print Quality
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Enable the Brother machine's network interface.
- 26Delete print jobs from the print queue.
- 27Cannot Print XX or Print Unable XX
- 28What is the default password for my Brother machine?
- 29Change the printer driver settings (Windows)
- 30What driver package format is supported by my Linux distribution?
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Load Documents in the Automatic Document Feeder (ADF)
- 33Cannot Detect
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35I cannot print using my Brother machine on a wired network (Windows/macOS)
- 36Sleep
- 37Improve poor print quality.
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39Cannot Scan XX or Unable to Scan XX
- 40What is the recommended paper?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Clean the Paper Pick-up Rollers for Paper Tray #1
- 47Reset the Network Settings to Factory Default
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50(Video) Print a long paper