FAQs & Troubleshooting
![]() |
Popular |
307 Results
- 1Improve poor print quality.
- 2Paper Tray #1 not detected/ Paper Tray #2 not detected
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Load A4/Letter paper
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6(Video) Load A3/Ledger paper
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8No Paper / No Paper Fed
- 9Replace Ink
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11(Video) Install Ink Cartridges
- 12Paper Size Mismatch
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Load Paper in the Multi-purpose Tray (MP Tray)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 18Check the Print Quality
- 19Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 20Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 21Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 22Add your Brother machine with AirPrint (macOS)
- 23Telephone Line Interference/VoIP.
- 24Correct the Paper Feed to Clear Vertical Lines
- 25Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 26Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 27What is Brother iPrint&Scan?
- 28Paper Jam
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31One or more of my colors are not printing (blank).
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33(Video) Connect telephone line and power cords
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Enable the Brother machine's network interface.
- 36How to identify your Operating System (OS).
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38What driver package format is supported by my Linux distribution?
- 39Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 40Change the Print Setting Options When Having Printing Problems
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Paper Type and Size for Each Operation
- 43Cannot Detect Ink Volume
- 44What is the recommended paper?
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Check the Print Alignment from Your Brother Machine
- 47(Video) Set up your Brother machine
- 48Install Starter Ink
- 49Other Problems
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)