FAQs & Troubleshooting
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137 Results
- 1How to identify your Operating System (OS).
- 2Set up your Brother machine on a wireless network (Windows/macOS)
- 3Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 4Paper Size Mismatch
- 5(Video) Set up your Brother machine
- 6When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Telephone Line Interference/VoIP.
- 9Document Jam
- 10Replace Ink
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13Check the Print Alignment from Your Brother Machine
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Printer Jam or Paper Jam
- 16What is the recommended paper?
- 17Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 18How Brother inkjet printers measure remaining page yields
- 19Enable the Brother machine's network interface.
- 20Install Starter Ink
- 21Ink Low
- 22What is the default password for my BRAdmin or Web Based Management?
- 23Firewall port requirements of the Scan Key Tool (Linux)
- 24Open the Control Panel (For Windows)
- 25I cannot scan via network.
- 26Verify if the Brother machine has a dial tone.
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28Configure the Scan to Email Feature (Linux)
- 29Check the remaining ink or toner level (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Install the Brother Mobile Connect application (for mobile device)
- 37Discover the MAC address of the Brother network card
- 38Print the Network Configuration Report
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42To install the printer driver easily using a tool. (Linux)
- 43Change the Print Options to Improve Your Print Results
- 44The printer status is Offline or Paused.
- 45Print using only the black ink cartridge when the Color cartridges have run out.
- 46One or more of my colors are not printing (blank).
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Add your Brother machine with AirPrint (macOS)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Configure and use the Scan Key Tool (Linux)