FAQs & Troubleshooting
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335 Results
- 1Where is the USB/Ethernet port on the machine?
- 2(Video) Load A4/Letter paper
- 3Replace Ink
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5Paper Tray #1 not detected/ Paper Tray #2 not detected
- 6Load Paper in the Multi-purpose Tray (MP Tray)
- 7No Paper / No Paper Fed
- 8Correct the Paper Feed to Clear Vertical Lines
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10The printer status is Offline or Paused.
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12(Video) Load A3/Ledger paper
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Change the Print Setting Options When Having Printing Problems
- 16Paper Size Mismatch
- 17Paper Jam
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 21Document Jam
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23(Video) Unpack your Brother machine
- 24Load Documents on the Scanner Glass
- 25I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Cannot Detect Ink Volume
- 28How to identify your Operating System (OS).
- 29Ink Low
- 30Easy Scan to E-mail
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32Load Envelopes in Paper Tray #1
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Install Starter Ink
- 35Load Photo Paper in Paper Tray #1
- 36Unable to Scan / Scan Unable
- 37Set up your Brother machine on a wireless network.
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40Cannot Detect
- 41Scan to Email Attachment
- 42(Video) Install Ink Cartridges
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44High Temperature
- 45Unable to Print XX
- 46Out of Memory
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48What is the default password for my Brother machine?
- 49Save Scanned Data to a Folder as a PDF File
- 50"Offline" appears on the Status Monitor.