FAQs & Troubleshooting
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335 Results
- 1Where is the USB/Ethernet port on the machine?
- 2Replace Ink
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4(Video) Load A4/Letter paper
- 5Paper Tray #1 not detected/ Paper Tray #2 not detected
- 6No Paper / No Paper Fed
- 7Load Paper in the Multi-purpose Tray (MP Tray)
- 8Correct the Paper Feed to Clear Vertical Lines
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10The printer status is Offline or Paused.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13Paper Jam
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Change the Print Setting Options When Having Printing Problems
- 16(Video) Load A3/Ledger paper
- 17My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 18Document Jam
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 22Paper Size Mismatch
- 23(Video) Unpack your Brother machine
- 24Load Documents on the Scanner Glass
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Cannot Detect Ink Volume
- 27Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29Load Envelopes in Paper Tray #1
- 30Ink Low
- 31How to identify your Operating System (OS).
- 32Install Starter Ink
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Load Photo Paper in Paper Tray #1
- 35Easy Scan to E-mail
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 37Unable to Scan / Scan Unable
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39Scan to Email Attachment
- 40(Video) Install Ink Cartridges
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42High Temperature
- 43Cannot Detect
- 44Set up your Brother machine on a wireless network.
- 45Unable to Print XX
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 49"Offline" appears on the Status Monitor.
- 50Cover is Open