FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I can't turn off my Brother machine.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Replace Ink
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9How do I make my faxed documents lighter or darker? (Fax Contrast)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How to identify your Operating System (OS).
- 12Paper tray not detected/ Paper tray #2 not detected
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The printer status is Offline or Paused.
- 20No Paper Fed
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22My brother machine will not stop ringing when it is not in use.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Paper Jam
- 25Improve poor print quality.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27How do I change my Brother machine's modem speed?
- 28What is "Easy Receive" and how does it work?
- 29Easy Scan to E-mail
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Load envelopes
- 32Loading paper in the manual feed slot.
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34One or more of my colors are not printing (blank).
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36What is Brother iPrint&Scan?
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Wrong Paper Size
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 43After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 44Install Starter Ink
- 45Document Jam/too Long
- 46Where is the USB port on the machine?
- 47Add your Brother machine with AirPrint (macOS)
- 48Scan a document and save the scanned image to a folder on a local or network hard disk
- 49Cover is Open
- 50Load paper in the paper tray