FAQs & Troubleshooting
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389 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Can I print from or scan to Android™ Smartphone?
- 7"Offline" appears on the Status Monitor.
- 8Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 9Replace Ink
- 10Ink Low
- 11My copies, sent faxes or scanned images are all black.
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15No Paper Fed
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Load A3 or ledger paper and program my Brother machine to print on it.
- 20Cover is Open
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22What is Brother iPrint&Scan?
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25How to identify your Operating System (OS).
- 26When I print, the pages are smudged with ink.
- 27Out of Memory
- 28What is the recommended paper?
- 29How do I load paper?
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Connect your Brother machine to your mobile device via a wireless router or access point.
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 35My Brother machine feeds multiple sheets of paper at a time when printing.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37What driver package format is supported by my Linux distribution?
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 43Unable to Print 5X
- 44Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 45Ink Absorber Full
- 46High Temperature
- 47Change the printer driver settings (Windows/macOS)
- 48Wrong Paper Size
- 49Can third party ink be used to refill the ink cartridges?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?