FAQs & Troubleshooting
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393 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Paper Jam
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4How do I load paper?
- 5How to identify your Operating System (OS).
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8"Offline" appears on the Status Monitor.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Load A3 or ledger paper and program my Brother machine to print on it.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17My copies, sent faxes or scanned images are all black.
- 18Replace Ink
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 21What is the recommended paper?
- 22Add your Brother machine with AirPrint (macOS)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Delete print jobs from the print queue.
- 25What is Brother iPrint&Scan?
- 26I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 27Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 28Unable to Print XX
- 29No Ink Cartridge
- 30One or more of my colors are not printing (blank).
- 31Where can I find my Brother machine's serial number?
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33Set up your Brother machine on a wireless network.
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Unable to Print 5X
- 39Ink Absorber Full
- 40Ink Low
- 41My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 42No Paper Fed
- 43Cover is Open
- 44How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48Document Jam
- 49Glossy Paper does not feed correctly.
- 50When I print, the pages are smudged with ink.