FAQs & Troubleshooting
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344 Results
- 1No Paper Fed
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Load paper in the paper tray
- 5Load legal size paper in the paper tray.
- 6One or more of my colors are not printing (blank).
- 7Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 8Replace Ink
- 9The printer status is Offline or Paused.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12(Video) Load envelopes
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15How to identify your Operating System (OS).
- 16Ink Absorber Full
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18I cannot make borderless prints.
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Change the quality of the faxes I send (Fax Resolution).
- 21Change the printer driver settings (Windows/macOS)
- 22What driver package format is supported by my Linux distribution?
- 23"Offline" appears on the Status Monitor.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Delete print jobs from the print queue.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30(Video) Load plain Letter/A4 paper
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Connect your Brother machine to your mobile device via a wireless router or access point.
- 33I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 34Ink Low
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38My brother machine will not stop ringing when it is not in use.
- 39(Video) Connect the telephone line and power cord
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Load envelopes
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Easy Scan to E-mail
- 45(Video) Unpack the machine
- 46When using Web Connect I receive an error message: Connection Error 01 -Unexpected Error Occurred. Start Over Again.
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48Receive faxes on the computer for Windows (PC-FAX Receive)
- 49Cannot Detect
- 50Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)