FAQs & Troubleshooting
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344 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2No Paper Fed
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Load plain Letter/A4 paper
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Paper Jam
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Replace Ink
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Can I print from or scan to Android™ Smartphone?
- 14What is Brother iPrint&Scan?
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 20(Video) Install the ink cartridges
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22One or more of my colors are not printing (blank).
- 23Load paper in the paper tray
- 24Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30When I print, the pages are smudged with ink.
- 31The printer status is Offline or Paused.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Install Starter Ink
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36The scanner cover support has come off. (With Video Instructions)
- 37Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Cannot Detect
- 40(Video) Load envelopes
- 41Ink Absorber Full
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Use voice mail on the same line as my Brother machine.
- 44Document Jam
- 45(Video) Load photo paper
- 46My brother machine will not stop ringing when it is not in use.
- 47Cannot Detect Ink Volume
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull