FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Ink
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8The printer status is Offline or Paused.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11How do I load paper?
- 12Load legal size paper in the paper tray.
- 13What is Brother iPrint&Scan?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Connect your Brother machine to your mobile device via a wireless router or access point.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Ink Absorber Full
- 24Ink Low
- 25Protect your Brother machine against unauthorised access over the network
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27"Offline" appears on the Status Monitor.
- 28I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 29How to identify your Operating System (OS).
- 30Improve poor print quality.
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32How do I know which side up my photo paper should be in the tray?
- 33Paper Jam
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 44Change the number of times my Brother machine rings before it answers.
- 45Can I use voice mail on the same line as my Brother machine?
- 46When I print, the pages are smudged with ink.
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 50Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?