FAQs & Troubleshooting
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373 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Replace Ink
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7How do I load paper?
- 8What is Brother iPrint&Scan?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Connect your Brother machine to your mobile device via a wireless router or access point.
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12The printer status is Offline or Paused.
- 13Paper Jam
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15"Offline" appears on the Status Monitor.
- 16Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21Ink Absorber Full
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26Ink Low
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Low Temperature
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33How to identify your Operating System (OS).
- 34Can I print from or scan to Android™ Smartphone?
- 35What driver package format is supported by my Linux distribution?
- 36Change the number of times my Brother machine rings before it answers.
- 37Load legal size paper in the paper tray.
- 38Document Jam
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42No Ink Cartridge
- 43Can third party ink be used to refill the ink cartridges?
- 44Set up your Brother machine on a wireless network.
- 45Combine multiple scanned documents into a single file with PaperPort™
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 48How do I know which side up my photo paper should be in the tray?
- 49Unable to Print XX
- 50Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?