FAQs & Troubleshooting
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338 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The printer status is Offline or Paused.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Load paper in the paper tray
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Replace Ink
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12One or more of my colors are not printing (blank). What can I do?
- 13Scan and save a document in PDF format (Scan to File)
- 14What is Brother iPrint&Scan?
- 15Can I print from or scan to Android™ Smartphone?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18How to identify your Operating System (OS).
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I cannot send a fax using PC-FAX (Windows 10)
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Ink Low
- 24What driver package format is supported by my Linux distribution?
- 25Paper Jam
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29"Offline" appears on the Status Monitor.
- 30How do I know which side up my photo paper should be in the tray?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32How do I load envelopes into my machine?
- 33Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 34Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 35Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39How do I factory reset the network settings?
- 40When I print, the pages are smudged with ink. What should I do?
- 41Load photo paper into my machine.
- 42Verify if the Brother machine has a dial tone
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Change the printer driver settings (Windows/macOS)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.