FAQs & Troubleshooting
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141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Replace Ink
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Set up your Brother machine
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 8The printer status is Offline or Paused.
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Printer Jam or Paper Jam
- 11Telephone Line Interference/VoIP.
- 12One or more of my colors are not printing (blank).
- 13How to identify your Operating System (OS).
- 14I cannot print using my Brother machine on a wired network (Windows/macOS)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Check the Print Alignment from Your Brother Machine
- 17Document Jam
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Check the Print Quality
- 21Install Starter Ink
- 22Paper Size Mismatch
- 23(Video) Print a long paper
- 24Check the remaining ink or toner level (Linux)
- 25Change the Print Options to Improve Your Print Results
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28Cannot Detect Ink Volume
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Sleep
- 31Cannot Print XX or Print Unable XX
- 32What is the default password for my Brother machine?
- 33Wrong Ink Cartridge
- 34Reset the Network Settings to Factory Default
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36Access Web Based Management
- 37Cover is Open
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Paper is Jammed in the Front of the Machine
- 43Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 44Ink Low
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Load Documents in the Automatic Document Feeder (ADF)
- 48Delete print jobs from the print queue.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Cannot Detect