FAQs & Troubleshooting
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340 Results
- 1Load Paper in the Multi-purpose Tray (MP Tray)
- 2(Video) Load A4/Letter paper
- 3(Video) Load A3/Ledger paper
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Paper Tray #1 not detected/ Paper Tray #2 not detected
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12(Video) Install Ink Cartridges
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Replace Ink
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16One or more of my colors are not printing (blank).
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18Paper Jam
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Check the Print Quality
- 21(Video) Unpack your Brother machine
- 22(Video) Connect telephone line and power cords
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 28Enable the Brother machine's network interface.
- 29What is Brother iPrint&Scan?
- 30The printer status is Offline or Paused.
- 31Check the Print Alignment from Your Brother Machine
- 32Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 33Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 34(Video) Set up your Brother machine
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36How to identify your Operating System (OS).
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 39Print as a Poster (Windows®)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Document Jam
- 44Reset the Network Settings to Factory Default
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Paper Size Mismatch
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Change the Print Setting Options When Having Printing Problems
- 50Correct the Paper Feed to Clear Vertical Lines