FAQs & Troubleshooting
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345 Results
- 104/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 204/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 304/16/2025Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 404/16/2025Set up your Brother machine on a wireless network.
- 504/16/2025I cannot print from my computer via USB.
- 604/15/2025I cannot scan via network.
- 703/11/2025What is the default password for my Brother machine?
- 803/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 902/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1012/13/2024How to identify your Operating System (OS).
- 1111/28/2024I cannot install the printer driver or print in Windows 11.
- 1210/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1310/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1407/31/2024About Envelopes
- 1507/31/2024Change the Print Setting Options When Having Printing Problems
- 1607/31/2024Correct the Paper Feed to Clear Vertical Lines
- 1707/31/2024Turn Off the Show Status Monitor Feature (Windows®)
- 1807/31/2024Check the Print Alignment from Your Brother Machine
- 1907/31/2024Check the Print Quality
- 2007/31/2024Clean the Base Pad
- 2107/31/2024Remove Paper Scraps
- 2207/31/2024Paper is Jammed in the Front of the Machine
- 2307/31/2024Document is Jammed in the Bottom of the ADF Unit
- 2407/31/2024Copy in Ink Save Mode
- 2507/31/2024Load Envelopes in Paper Tray #1
- 2607/31/2024Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 2707/31/2024Load Letter, A4, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 2807/31/2024Load Documents on the Scanner Glass
- 2907/31/2024Load Documents in the Automatic Document Feeder (ADF)
- 3007/31/2024Upload Scanned Data to a CIFS Server
- 3107/31/2024Forward Incoming Faxes to Another Machine
- 3207/31/2024Remove Paper Scraps Jammed in the ADF
- 3307/31/2024Document is Jammed inside the ADF Unit
- 3407/31/2024Document is Jammed in the Top of the ADF Unit
- 3507/31/2024Upload Scanned Data to an FTP Server
- 3607/31/2024Scan to Email Attachment Using ControlCenter2 (Macintosh)
- 3707/31/2024Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 3807/31/2024Scan to Email Attachment
- 3907/31/2024Scan to an Editable Text File (OCR) Using ControlCenter2 (Macintosh)
- 4007/31/2024Scan to an Editable Text File Using OCR
- 4107/31/2024Save Scanned Data to a Folder as a PDF File Using ControlCenter2 (Macintosh)
- 4207/31/2024Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)
- 4307/31/2024Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®)
- 4407/31/2024Save Scanned Data to a Folder as a PDF File
- 4507/31/2024Turn Off Memory Receive
- 4607/31/2024Change Memory Receive Options
- 4707/31/2024Send or Receive an Email Securely Using SSL TLS
- 4807/31/2024Send an Email with User Authentication
- 4907/31/2024Manage Multiple Certificates
- 5007/31/2024Step by Step Guide for Creating and Installing a Certificate