FAQs & Troubleshooting
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383 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Clear the message "Set Paper and Press Start" from my Brother machine's display
- 3Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 4Replace Ink
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Paper Jam
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8What is Brother iPrint&Scan?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Connect your Brother machine to your mobile device via a wireless router or access point.
- 11"Offline" appears on the Status Monitor.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13How to identify your Operating System (OS).
- 14How do I load envelopes into my machine?
- 15Printer Locked
- 16How do I load paper?
- 17Combine multiple scanned documents into a single file with PaperPort™
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Ink Low
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25One or more of my colors are not printing (blank).
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Unable to Print 5X
- 31Cover is Open
- 32Set up your Brother machine on a wireless network.
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35Protect your Brother machine against unauthorised access over the network
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37No Paper Fed
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40How do I know which side up my photo paper should be in the tray?
- 41The printer status is Offline or Paused.
- 42Scan a document into PaperPort™ using the TWAIN driver
- 43Document Jam
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47What is AirPrint?
- 48Low Temperature
- 49How many times will my Brother machine automatically redial a busy number?
- 50My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.