FAQs & Troubleshooting
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283 Results
- 1(Video) Load Legal paper
- 2Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Load A4/Letter paper
- 5(Video) Load A3/Ledger paper (Tray1)
- 6Paper Jam (With Video Instructions)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8(Video) Load paper in the Multi-Purpose tray (MP tray)
- 9(Video) Install Ink Cartridges
- 10(Video) Connect telephone line and power cords
- 11Where is the USB port on the machine?
- 12Load paper in the paper tray
- 13Improve poor print quality.
- 14Load Paper in the Multi-purpose Tray (MP Tray)
- 15My Brother machine could not be found over the network when I installed drivers on my PC.
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19What is Brother iPrint&Scan?
- 20No Paper Fed
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22(Video) Unpack your Brother machine
- 23One or more of my colors are not printing (blank).
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Replace Ink
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 30Change the printer driver settings (Windows/macOS)
- 31Ink Low
- 32Document Jam (With Video Instructions)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34(Video) Set up your Brother machine
- 35Paper tray not detected/ Paper tray #2 not detected
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37The printer status is Offline or Paused.
- 38Load an Envelope (Manual Feed Slot)
- 39Add your Brother machine with AirPrint (macOS)
- 40How to identify your Operating System (OS).
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46Configure a cover page for PC-FAX.
- 47Cannot Detect
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49"Offline" appears on the Status Monitor.
- 50I cannot save a file downloaded from the Brother support website (For Windows)