FAQs & Troubleshooting
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401 Results
- 1Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Set your most frequently used fax, copy, scan, and Web Connect settings as Shortcuts
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Paper Jam (With Video Instructions)
- 13Configure and use the Scan to E-mail Server feature.
- 14What is Brother iPrint&Scan?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Print the Network Configuration Report.
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 21Restrict access to certain operations on my Brother machine.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Replace Ink
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Store a Speed Dial number from my Brother machine's Caller ID History.
- 29The printer status is Offline or Paused.
- 30One or more of my colors are not printing (blank).
- 31When I print, the pages are smudged with ink.
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Ink Absorber Full
- 34Can I print from or scan to Android™ Smartphone?
- 35Configure the printer driver to get correctly-ordered printouts.
- 36Load paper in the paper tray.
- 37Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Ink Low
- 40Improve poor print quality.
- 41Confirm that a FAX I sent was received correctly.
- 42What is Brother Web Connect?
- 43Reset the network settings to the factory default.
- 44The scanner cover support has come off. (With Video Instructions)
- 452-sided (duplex) scan
- 46Change the number of times my Brother machine rings before it answers.
- 47Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)