FAQs & Troubleshooting
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282 Results
- 1What is the recommended paper?
- 2Paper Jam
- 3Replace Ink
- 4Load envelopes
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7(Video) Load A4/Letter paper
- 8Ink Absorber Full / Ink Absorber Pad Full
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10(Video) Install Ink Cartridges
- 11Cannot Detect
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14One or more of my colors are not printing (blank).
- 15Paper tray not detected/ Paper tray #2 not detected
- 16How to identify your Operating System (OS).
- 17No Paper Fed
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Load paper in the paper tray
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21What is Brother iPrint&Scan?
- 22"Offline" appears on the Status Monitor.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Improve poor print quality.
- 25(Video) Unpack your Brother machine
- 26Ink Low
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Install Starter Ink
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Sleep
- 35(Video) Connect telephone line and power cords
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37The printer status is Offline or Paused.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Set up your Brother machine on a wireless network.
- 40After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Document Jam
- 43Where can I find my Brother machine's serial number?
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48Protect your Brother machine against unauthorised access over the network
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Open the "Scanners and Cameras" and Properties.