FAQs & Troubleshooting
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279 Results
- 1What is the recommended paper?
- 2Replace Ink
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Load envelopes
- 5(Video) Unpack your Brother machine
- 6(Video) Load A4/Letter paper
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Load paper in the paper tray
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Ink Absorber Full / Ink Absorber Pad Full
- 12Paper Jam
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14Cannot Detect
- 15One or more of my colors are not printing (blank).
- 16Improve poor print quality.
- 17(Video) Install Ink Cartridges
- 18How to identify your Operating System (OS).
- 19Ink Low
- 20The printer status is Offline or Paused.
- 21No Paper Fed
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26(Video) Set up your Brother machine
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Sleep
- 31Paper tray not detected/ Paper tray #2 not detected
- 32What is Brother iPrint&Scan?
- 33Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Where can I find my Brother machine's serial number?
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40My Brother machine could not be found over the network when I installed drivers on my computer.
- 41"Offline" appears on the Status Monitor.
- 42Cannot Detect Ink Volume
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44What is Brother Web Connect?
- 45Unable to Print 5X
- 46No Ink Cartridge
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Add your Brother machine with AirPrint (macOS)