FAQs & Troubleshooting
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210 Results
- 1Printer Jam or Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4No Paper / No Paper Fed [Tray 1] / No Paper Fed [Tray 2]
- 5The printer status is Offline or Paused.
- 6(Video) Set up your Brother machine
- 7Replace Ink
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11What is the default password for my Brother machine?
- 12What is the default password for my BRAdmin or Web Based Management?
- 13How to identify your Operating System (OS).
- 14Telephone Line Interference/VoIP.
- 15(Video) Loading paper in the manual feed slot.
- 16Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2]
- 17Check the Print Alignment from Your Brother Machine
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19(Video) Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2]
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21Document Jam
- 22Sleep
- 23Reset the Network Settings to Factory Default
- 24"Offline" appears on the Status Monitor. (Windows)
- 25Other Problems
- 26I cannot print on a wireless (Wi-Fi) network (Mac)
- 27Install the Brother Mobile Connect application (for mobile device)
- 28(Video) Clean the Paper Feed Rollers
- 29Check the Print Quality
- 30(Video) Cannot Print XX or Print Unable XX
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33Change the printer driver settings (Windows)
- 34(Video) How to Email Print
- 35Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 36Enable the Brother machine's network interface.
- 37(Video) Clean the Paper Pick-up Rollers for Paper Tray #1
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39Print the Network Configuration Report
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41Brother iPrint&Scan cannot find my Brother machine (macOS)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43(Video) Load Envelopes
- 44After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 45How Brother inkjet printers measure remaining page yields
- 46Turn Off Memory Receive
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 49(Video) Paper Tray not detected / Paper Tray 1 not detected / Paper Tray 2 not detected / Paper Tray #1 not detected / Paper Tray #2 not detected
- 50One or more of my colors are not printing (blank).