FAQs & Troubleshooting
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256 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Printer Jam or Paper Jam
- 3No Paper / No Paper Fed [Tray 1] / No Paper Fed [Tray 2]
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5Replace Ink
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Set up your Brother machine
- 8The printer status is Offline or Paused.
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Other Problems
- 12Document Jam
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14(Video) Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- 15Brother iPrint&Scan cannot find my Brother machine (macOS)
- 16What is the default password for my BRAdmin or Web Based Management?
- 17Check the Print Quality
- 18Install the Brother Mobile Connect application (for mobile device)
- 19(Video) Loading paper in the manual feed slot.
- 20Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2]
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22(Video) Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2]
- 23(Video) Scan Photos and Graphics
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25(Video) Cannot Print XX or Print Unable XX
- 26(Video) Check the Print Quality
- 27(Video) Check the Print Alignment from Your Brother Machine
- 28How to identify your Operating System (OS).
- 29(Video) Load Documents in the Automatic Document Feeder (ADF)
- 30(Video) Load Envelopes
- 31Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 32Improve poor print quality.
- 33Sleep
- 34Telephone Line Interference/VoIP.
- 35Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- 36How Brother inkjet printers measure remaining page yields
- 37After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 38(Video) Paper Tray not detected / Paper Tray 1 not detected / Paper Tray 2 not detected / Paper Tray #1 not detected / Paper Tray #2 not detected
- 39(Video) Cover is Open
- 40(Video) Change the Paper Size and Paper Type
- 41Reset the Network Settings to Factory Default
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43Scan Photos and Graphics
- 44One or more of my colors are not printing (blank).
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46"Offline" appears on the Status Monitor. (Windows)
- 47Cannot Print XX or Print Unable XX
- 48Print the Network Configuration Report
- 49Change the paper size and paper type
- 50Install Starter Ink