FAQs & Troubleshooting
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411 Results
- 1Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Set your most frequently used fax, copy, scan, and Web Connect settings as Shortcuts
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Jam (With Video Instructions)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Ink
- 8What is Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10One or more of my colors are not printing (blank).
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Restrict dialing from my Brother machine
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Ink Absorber Full
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Load paper in the paper tray.
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21The printer status is Offline or Paused.
- 22Ink Low
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24The scanner cover support has come off. (With Video Instructions)
- 25Load envelopes into my machine
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31Document Jam
- 32Cannot Detect Ink Volume
- 33Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 34Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 35Paper tray not detected
- 36How to identify your Operating System (OS).
- 37How many times will my Brother machine automatically redial a busy number?
- 38Preview a fax before I send it.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Easy Scan to E-mail
- 41I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 42Cannot Detect
- 43Can third party ink be used to refill the ink cartridges?
- 44When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46"Offline" appears on the Status Monitor.
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48Cover is Open
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.