FAQs & Troubleshooting
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390 Results
- 1Set my most frequently used fax, copy, and scan settings as Shortcuts
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8What is Brother iPrint&Scan?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Load envelopes into my machine
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14One or more of my colors are not printing (blank).
- 15When I print, the pages are smudged with ink.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Load paper in the paper tray.
- 18The printer status is Offline or Paused.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Paper Jam (With Video Instructions)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 23Ink Absorber Full
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Configure and use the Scan to Network feature (For Windows)
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Can I print from or scan to Android™ Smartphone?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32The scanner cover support has come off. (With Video Instructions)
- 33Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 34Ink Low
- 35Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 36Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 38Improve poor print quality.
- 39Replace Ink
- 40"Offline" appears on the Status Monitor.
- 41I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 42Enable the Brother machine's network interface.
- 43Configure a cover page for PC-FAX.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Configure the printer driver to get correctly-ordered printouts.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Easy Scan to E-mail
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.