FAQs & Troubleshooting
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357 Results
- 1"Offline" appears on the Status Monitor.
- 2Paper Jam
- 3My Brother machine's Copy Quality is set to "Best" and I cannot change it.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Replace Ink
- 8The printer status is Offline or Paused.
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10Ink Low
- 11Change the number of times my Brother machine rings before it answers.
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 15No Paper Fed
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17What is Brother iPrint&Scan?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How to identify your Operating System (OS).
- 20Cover is Open
- 21One or more of my colors are not printing (blank).
- 22How do I load paper?
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Ink Absorber Full
- 25No Ink Cartridge
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Where can I find my Brother machine's serial number?
- 29Improve poor print quality.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32Store a Speed Dial number from my Brother machine's Caller ID History.
- 33Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 34Set up your Brother machine on a wireless network.
- 35Printing/ Scanning with a mobile device
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 41Load legal size paper in the paper tray.
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 45Open the Control Panel (For Windows)
- 46Document Jam
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 49Change the printer driver settings (Windows/macOS)
- 50I can print but cannot scan via network. (For Windows)