FAQs & Troubleshooting
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359 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3My Brother machine's Copy Quality is set to "Best" and I cannot change it.
- 4The printer status is Offline or Paused.
- 5Replace Ink
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9Paper Jam
- 10Ink Low
- 11"Offline" appears on the Status Monitor.
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13No Paper Fed
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Change the number of times my Brother machine rings before it answers.
- 16How to identify your Operating System (OS).
- 17No Ink Cartridge
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Ink Absorber Full
- 22Improve poor print quality.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24One or more of my colors are not printing (blank).
- 25Cover is Open
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28How do I load paper?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Set up your Brother machine on a wireless network.
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34What driver package format is supported by my Linux distribution?
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36Can I print from or scan to Android™ Smartphone?
- 37When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 42Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 43Load legal size paper in the paper tray.
- 44Wrong Paper Size
- 45How do I factory reset the network settings?
- 46Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 47Printing/ Scanning with a mobile device
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.