FAQs & Troubleshooting
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352 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9How to identify your Operating System (OS).
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Can I use voice mail on the same line as my Brother machine?
- 14Paper Jam
- 15Connect your Brother machine to your mobile device via a wireless router or access point.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Is my Brother machine compatible with Windows Vista?
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22"Offline" appears on the Status Monitor.
- 23Open the Control Panel (For Windows)
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Unable to Print 5X
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28When I print, the pages are smudged with ink.
- 29I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31I cannot install the printer driver or print in Windows 11.
- 32Cannot print after a Windows 10 update (June 2020)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 38Unable to Scan AX
- 39Ink Absorber Full
- 40Unable to Print XX
- 41No Paper Fed
- 42Cover is Open
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 44Where is the USB port on the machine?
- 45Improve poor print quality.
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Set up your Brother machine on a wireless network.
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.