FAQs & Troubleshooting
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352 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3How do I load paper?
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5Paper Jam
- 6Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 7Load legal size paper in the paper tray.
- 8Connect your Brother machine to your mobile device via a wireless router or access point.
- 9How to identify your Operating System (OS).
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Delete print jobs from the print queue.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Load envelopes into my machine
- 14What is Brother iPrint&Scan?
- 15Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 16Replace Ink
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20One or more of my colors are not printing (blank).
- 21When I print, the pages are smudged with ink.
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Can I print from or scan to Android™ Smartphone?
- 27Cover is Open
- 28Add your Brother machine with AirPrint (macOS)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Printing/ Scanning with a mobile device
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35"Offline" appears on the Status Monitor.
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Store a Speed Dial number from my Brother machine's Caller ID History.
- 38How do I know which side up my photo paper should be in the tray?
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Unable to Print 5X
- 42Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 43Where is the USB port on the machine?
- 44Improve poor print quality.
- 45Set up your Brother machine on a wireless network.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47What driver package format is supported by my Linux distribution?
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.