FAQs & Troubleshooting
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358 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How to identify your Operating System (OS).
- 3Paper Jam
- 4Replace Ink
- 5Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7The printer status is Offline or Paused.
- 8"Offline" appears on the Status Monitor.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10No Ink Cartridge
- 11Download a file from the "Downloads" section and save it to Windows 10 computer.
- 12How do I know which receive mode to select?
- 13What is Brother iPrint&Scan?
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15Set up your Brother machine on a wireless network.
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17Change the printer driver settings (Windows/macOS)
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22Windows 10 Support Information
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26I cannot find the Brother printer from the print list in Google Cloud Print™.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 29Can I print from or scan to Android™ Smartphone?
- 30Unable to Print XX
- 31Ink Low
- 32Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 33No Paper Fed
- 34What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 35Uninstall the Brother Software and Drivers (Windows)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39Printing/ Scanning with a mobile device
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42I cannot start ControlCenter4.
- 43Unable to Scan AX
- 44Store a Speed Dial number from my Brother machine's Caller ID History.
- 45How many times will my Brother machine automatically redial a busy number?
- 46How do I know which side up my photo paper should be in the tray?
- 47I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?
