FAQs & Troubleshooting
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322 Results
- 51I still receive the error message "Paper Jam" after I removed the jammed paper.
- 52The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 53Configure a cover page for PC-FAX.
- 54Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 55I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 56Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 57Forward a fax to another fax machine when my machine has a mechanical problem.
- 58What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 59I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 60I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 61I cannot install Brother drivers on Debian 10 or later (Linux)
- 62I cannot send a fax using PC-FAX (Windows 10)
- 63Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 64The printer status is Offline or Paused.
- 65Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 66I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 67I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 68Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 69I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 70Print command (LPR) (Linux)
- 71I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 72I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 73Glossy Paper does not feed correctly. What can I do?
- 74Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 75Install the built-in drivers (For Windows 8 and Windows 10)
- 76The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 77Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 78I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 79How do I know which receive mode to select?
- 80Locate files scanned with ControlCenter3 (For Windows)
- 81Change the printer driver settings (Windows/macOS)
- 82Ink Low
- 83Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 84Which E-mail packages are compatible with ControlCenter3?
- 85Where is the USB port on the machine?
- 86What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 87Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 88When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 89I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 90My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 91"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 92The driver installation finished successfully but I cannot print. (Linux)
- 93Delete a network scanner entry. (Linux)
- 94Uninstall printer drivers (Linux)
- 95How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 96I can print but cannot scan via network. (For Windows)
- 97I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 98Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 99Protect your Brother machine against unauthorised access over the network
- 100Delete print jobs from the print queue.