FAQs & Troubleshooting
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322 Results
- 1Is my Brother machine compatible with third party print servers?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Load paper in the paper tray
- 5One or more of my colors are not printing (blank). What can I do?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8How to identify your Operating System (OS).
- 9How do I load envelopes into my machine?
- 10Scan and save a document in PDF format (Scan to File)
- 11When I print, the pages are smudged with ink. What should I do?
- 12Scan from the Brother iPrint&Scan application using Windows Phone.
- 13Forward a fax to another fax machine when my machine has a mechanical problem.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What is Brother iPrint&Scan?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Why doesn't the machine answer when receiving a call?
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21How do I know which side up my photo paper should be in the tray?
- 22Replace Ink
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Can I print from or scan to Android™ Smartphone?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27"Offline" appears on the Status Monitor.
- 28Paper Jam
- 29Cannot print after a Windows 10 update (June 2020)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34No Paper Fed
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Glossy Paper does not feed correctly. What can I do?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44Stop my Brother machine from automatically redialing a number.
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Print on both sides of the page. (Manual 2-sided/Duplex Printing)