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MFC-J245

FAQs & Troubleshooting

FAQs & Troubleshooting

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  • 1
    04/07/2023
    The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
  • 2
    09/26/2022
    When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
  • 3
    01/21/2019
    When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
  • 4
    12/20/2018
    When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
  • 5
    03/05/2018
    "This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
  • 6
    03/24/2016
    When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
  • 7
    11/12/2014
    The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
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