FAQs & Troubleshooting
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252 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3Load paper in the paper tray
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Scan and save a document in PDF format (Scan to File)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I use voice mail on the same line as my Brother machine?
- 8How do I know which side up my photo paper should be in the tray?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12How do I load envelopes into my machine?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14One or more of my colors are not printing (blank). What can I do?
- 15When I print, the pages are smudged with ink. What should I do?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Can I print from or scan to Android™ Smartphone?
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19How to identify your Operating System (OS).
- 20No Paper Fed
- 21Replace Ink
- 22I'm using Macintosh. What is the PreScan option used for?
- 23"Offline" appears on the Status Monitor.
- 24Delete print jobs from the print queue.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26How do I know which receive mode to select?
- 27The printer status is Offline or Paused.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29Where is the USB port on the machine?
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31What driver package format is supported by my Linux distribution?
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Make my copied images lighter or darker.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Where can I get FaceFilter Studio and what can I do with this application?
- 41Which E-mail packages are compatible with ControlCenter3?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47When I scan a document using ControlCenter, the scanned file size is too big.
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)