FAQs & Troubleshooting
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- 1Load paper in the paper tray
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from or scan to Android™ Smartphone?
- 6Replace Ink
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I'm using Macintosh. What is the PreScan option used for?
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Can I use voice mail on the same line as my Brother machine?
- 18How do I load envelopes into my machine?
- 19No Paper Fed
- 20Cover is Open
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Where can I find the ink cartridges for my new Brother machine?
- 24How do I know which side up my photo paper should be in the tray?
- 25How to identify your Operating System (OS).
- 26Delete numbers stored in my Brother machine's Caller ID History.
- 27I cannot remove red-eye.
- 28Where is the USB port on the machine?
- 29Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 30One or more of my colors are not printing (blank). What can I do?
- 31Paper Jam
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 36The printer status is Offline or Paused.
- 37Where can I get FaceFilter Studio and what can I do with this application?
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40What is MFL-Pro Suite Software?
- 41Scan a document in Mac OS X 10.6.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 45Can my Brother machine print a report to verify a fax I sent was received?
- 46"Offline" appears on the Status Monitor.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Can I use AirPrint with my Brother machine?
- 49I am unable to change my Brother machine's Receive Mode.
- 50Locate files scanned with ControlCenter3 (For Windows)