FAQs & Troubleshooting
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351 Results
- 1My printed documents are missing colors.
- 2When I print, the pages are smudged with ink. What should I do?
- 3Cleaning the print head.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Wireless Setup Assistant
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Replace Ink
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Stop my Brother machine from automatically redialing a number.
- 15Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17Load paper in the paper tray
- 18Scan and save a document in PDF format (Scan to File)
- 19How do I load envelopes into my machine?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Can I transfer faxes to the PC when my machine has a mechanical problem?
- 22Where is the USB port on the machine?
- 23Print the Network Configuration List
- 24I cannot register an optional cordless handset. What should I do?
- 25Pre-Required Procedures (Linux)
- 26Delete print jobs from the print queue.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30How to identify your Operating System (OS).
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34How do I factory reset the network settings?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Delete numbers stored in my Brother machine's Caller ID History.
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40What is Distinctive Ring and how do I program it?
- 41The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Print command (LPR) (Linux)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The printer status is Offline or Paused.
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Can I use voice mail on the same line as my Brother machine?
- 48Paper Jam
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.