FAQs & Troubleshooting
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350 Results
- 1My printed documents are missing colors.
- 2When I print, the pages are smudged with ink. What should I do?
- 3Cleaning the print head.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13The printer status is Offline or Paused.
- 14Load paper in the paper tray
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Load legal size paper in the paper tray.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Wireless Setup Assistant
- 25Scan and save a document in PDF format (Scan to File)
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28What driver package format is supported by my Linux distribution?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31Pre-Required Procedures (Linux)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34How do I know which side up my photo paper should be in the tray?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Print the Network Configuration List
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Replace Ink
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41How do I load envelopes into my machine?
- 42Can I use voice mail on the same line as my Brother machine?
- 43Stop my Brother machine from automatically redialing a number.
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45I cannot send a fax using PC-FAX (Windows 10)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48Delete numbers stored in my Brother machine's Caller ID History.
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50How do I factory reset the network settings?