FAQs & Troubleshooting
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366 Results
- 106/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 206/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 302/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 402/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 502/14/2024Wireless Setup Assistant
- 601/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 708/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1006/01/2023Delete print jobs from the print queue.
- 1105/16/2023I cannot print from my computer via USB.
- 1204/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1304/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1404/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1503/27/2023"Offline" appears on the Status Monitor.
- 1603/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1703/27/2023Change the printer driver settings (Windows/macOS)
- 1803/27/2023The printer status is Offline or Paused.
- 1903/24/2023Open the Status Monitor
- 2003/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2103/17/2023I can print but cannot scan via network. (For Windows)
- 2203/17/2023Open the "Scanners and Cameras" and Properties.
- 2302/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2402/14/2023Scan and save a document in PDF format (Scan to File)
- 2502/14/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2602/14/2023Scan a document in Windows 8 and Windows 10.
- 2702/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2812/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2912/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3012/13/2022How to identify your Operating System (OS).
- 3111/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3211/15/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3311/15/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3410/31/2022Which E-mail packages are compatible with ControlCenter3?
- 3510/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3610/31/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3710/24/2022What are supported file formats for the direct print feature?
- 3810/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3910/12/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 4010/12/2022Can I print from DOS applications?
- 4110/11/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 4209/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4309/20/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4409/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4509/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 4608/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4708/22/2022Configure the Scan to Email Feature (Linux)
- 4808/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4908/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5008/03/2022How do I use the "Print to file" feature?