FAQs & Troubleshooting
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218 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot print after a Windows 10 update (June 2020)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 5Can I print from or scan to Android™ Smartphone?
- 6The printer status is Offline or Paused.
- 7Delete print jobs from the print queue.
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Why doesn't the machine answer when receiving a call?
- 10Pre-Required Procedures (Linux)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13Change the printer driver settings (Windows/macOS)
- 14Functions supported in the Windows 7 built-in drivers
- 15Windows 7 Support Information
- 16I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 17I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 26"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 27The machine does not print anything.
- 28I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 29Can I confirm that the FAX was sent correctly?
- 30Can I reduce the size of a received fax on this machine?
- 31I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 32What can happen if the wrong paper is used in your machine.
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37What does "MACHINE ERROR XX" mean?
- 38Configure and use the Scan Key Tool (Linux)
- 39I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 40Command List of brscan. (Linux)
- 41Uninstall printer drivers (Linux)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43How to identify your Operating System (OS).
- 44I cannot print from my computer via USB.
- 45I cannot print from my computer via network. (For Windows)
- 46Verify if the Brother machine has a dial tone
- 47Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 48When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?