FAQs & Troubleshooting
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216 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 3Can I print from or scan to Android™ Smartphone?
- 4Pre-Required Procedures (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The machine does not print anything.
- 8I'm having problems receiving faxes.
- 9I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Change the printer driver settings (Windows/macOS)
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Can I confirm that the FAX was sent correctly?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18Delete print jobs from the print queue.
- 19How to identify your Operating System (OS).
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23Can I print from DOS applications?
- 24What is the BRAdmin Professional software used for?
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26My FAX/MFC will not Dial. Why?
- 27I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 28I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30I'm using MagicJack and am having problems sending or receiving faxes.
- 31The printer status is Offline or Paused.
- 32What can happen if the wrong paper is used in your machine.
- 33I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 34I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36What is a "Generic PCL Driver"?
- 37What is Distinctive Ring and how do I program it?
- 38I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43Change or delete a Group stored at a One Touch/Speed Dial.
- 44What is the Network Shared printing?
- 45Functions supported in the Windows 7 built-in drivers
- 46Check the IP addresses of your PC and the Brother machine
- 47How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 48I cannot print with Windows Vista 64bit.
- 49How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)