FAQs & Troubleshooting
![]() |
Popular |
341 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Printouts have toner scatter or toner stain.
- 8How do I turn off/on the Toner Save Mode?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Printouts have wrinkles.
- 11How do I clear vertical lines or streaks that appear in the copies I made?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Can I print from or scan to Android™ Smartphone?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15White lines or bands or ribbing appear across the page.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18White streaks or bands appear down the page.
- 19Color around the edge of printing is incorrect.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21White spots or hollow print appears.
- 22Nothing is printed on the page or some colors are missing.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Scan and save a document in PDF format (Scan to File)
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26Colored lines appear across the page.
- 27What driver package format is supported by my Linux distribution?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29How do I clear the message "No Waste Toner"?
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Can I use voice mail on the same line as my Brother machine?
- 33Spots are printed at 75mm.
- 34How do I clean the corona wires?
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 40When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 41Adjust color settings by using the custom setting in the printer driver
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43The image is ghosted.
- 44Vertical colored streaks or bands appear on the page.
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 49Replace the toner cartridge
- 50I cannot install Brother drivers on Debian 10 or later (Linux)