FAQs & Troubleshooting
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- 1Print on both sides of the paper (2-sided/duplex Printing).
- 22-sided (duplex) scan
- 3Replace Toner
- 4Replace Drum
- 5Configure and use the Scan to FTP feature
- 6Replace WT (waste toner) Box
- 7Jam 2-sided
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Smudges on printed pages (Poor fixing)
- 10Replace Belt
- 11The color of your printouts is not what you expected
- 12Print on envelopes, labels or thick paper from the Manual feed slot
- 13Enable the Brother machine's network interface.
- 14Registration or Registration failed.
- 15Load paper in the paper tray
- 16Replace Fuser
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Colors are light or faint on the whole page.
- 19Colored streaks or bands down the page
- 20Toner Low
- 21Adjust color settings by using the custom setting in the printer driver
- 22What is Brother iPrint&Scan?
- 23Easy Scan to E-mail
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Carry out calibration to improve the color density
- 26Configure and use the Scan to Network feature (For Windows)
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Adjust the copy density and contrast
- 29The printer status is Offline or Paused.
- 30"Offline" appears on the Status Monitor.
- 31Print Unable XX
- 32WT Box End Soon
- 33Drum Error (Drum!)
- 34Out of Memory
- 35Jam Inside
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Curled or wavy
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41No Paper
- 42Manual Feed
- 43Drums End Soon/ Drum End Soon(X)
- 44White streaks or bands down the page
- 45Colored lines across the page
- 46Reset the network settings to the factory default.
- 47What is the recommended paper?
- 48Set up your Brother machine on a wireless network.
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".