FAQs & Troubleshooting
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309 Results
- 1Replace Drum
- 2Replace Fuser
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5No Paper
- 6Configure and use the Scan to Network feature (For Windows)
- 7Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 8Replace Toner
- 9Load paper in the paper tray
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15Toner Low
- 16"Offline" appears on the Status Monitor.
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Can I print from or scan to Android™ Smartphone?
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Manual Feed
- 21Drums End Soon/ Drum End Soon(X)
- 22Drum Error (Drum!)
- 23Replace WT (waste toner) Box
- 24White streaks or bands down the page
- 25Set up your Brother machine on a wireless network.
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Small Paper
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Jam Rear
- 31How to identify your Operating System (OS).
- 32Wrinkle
- 33Easy Scan to E-mail
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36What is Brother iPrint&Scan?
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Print on envelopes, labels or thick paper from the Manual feed slot
- 39I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 40Colored streaks or bands down the page
- 41(Video) Unpack your Brother machine
- 42Replace PF Kit xx
- 43Jam Inside
- 44Print on both sides of the paper (2-sided/duplex Printing).
- 45Where can I find my Brother machine's serial number?
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48The color of your printouts is not what you expected
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?