FAQs & Troubleshooting
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303 Results
- 1Configure and use the Scan to Network feature (For Windows)
- 2Replace Drum
- 3Cover is Open
- 4Replace Toner
- 5Replace WT (waste toner) Box
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The printer status is Offline or Paused.
- 8Configure and use the Scan to E-mail Server feature.
- 9Replace Belt
- 10I can print but cannot scan via network. (For Windows)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Replace Fuser
- 13What is Brother iPrint&Scan?
- 14Load paper in the paper tray
- 15Drum Error (Drum!)
- 16Where can I find my Brother machine's serial number?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Jam Rear
- 19No Paper
- 20Print Unable XX
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Colored streaks or bands down the page
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24WT Box End Soon
- 25Uneven density appears periodically across the page
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27The color of your printouts is not what you expected
- 28How to identify your Operating System (OS).
- 29"Offline" appears on the Status Monitor.
- 30Small Paper
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Print a document securely using the Secure Print feature (Windows)
- 34Drums End Soon/ Drum End Soon(X)
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Curled or wavy
- 38Print on envelopes, labels or thick paper from the Manual feed slot
- 39Jam Inside
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Toner Low
- 42Print on both sides of the paper (2-sided/duplex Printing).
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Can I print from or scan to Android™ Smartphone?
- 45Replace PF Kit xx
- 46I am asked to enter a password when starting the Remote Setup application. What is the password?
- 47Smudges on printed pages (Poor fixing)
- 48I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 49Jam Manual Feed
- 50White streaks or bands down the page