FAQs & Troubleshooting
![]() |
Popular |
329 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Curled or wavy
- 11Wrinkle
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Print on plain paper or bond paper from the Manual feed slot
- 14What is Brother iPrint&Scan?
- 15Adjust color settings by using the custom setting in the printer driver
- 16The color of your printouts is not what you expected
- 17Colored lines across the page
- 18Colors are light or unclear on the whole page
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Configure and use the Scan to Network feature
- 24What driver package format is supported by my Linux distribution?
- 25Scan and save a document in PDF format (Scan to File)
- 26Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 27White streaks or bands down the page
- 28White spots or hollow print
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31White lines, bands or ribbing across the page
- 32What is the recommended paper?
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Transfer faxes to the PC when my machine has a mechanical problem
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Uneven density appears periodically across the page.
- 37Completely blank or some colors are missing.
- 38Delete print jobs from the print queue.
- 39Configure and use the Scan to FTP feature
- 40How to identify your Operating System (OS).
- 41What can happen if the wrong paper is used in your machine.
- 42Print on envelopes, labels or thick paper from the Manual feed slot
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46How do I know which receive mode to select?
- 47I cannot print from my computer via USB.
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?