FAQs & Troubleshooting
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269 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3The printer status is Offline or Paused.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 8Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9Print on plain paper or bond paper from the Manual feed slot
- 10Scan and save a document in PDF format (Scan to File)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Delete print jobs from the print queue.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Drum Error (Drum!)
- 19Document Jam
- 20What driver package format is supported by my Linux distribution?
- 21Printouts are curled or wavy.
- 22Can I print from DOS applications?
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 25Carry out calibration to improve the color density
- 26Jam Tray
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Adjust color settings by using the custom setting in the printer driver
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33What is the recommended paper?
- 34Install additional memory.
- 35Reset the network settings to the factory default
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Protect your Brother machine against unauthorised access over the network
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Can I print on transparencies e.g. for overhead projectors?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46Jam Rear
- 47Jam Inside
- 48What kind of memory can I use?
- 49Printouts (envelope, cardboard) have creases.
- 50Printouts have wrinkles.