FAQs & Troubleshooting
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372 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Curled or wavy
- 14Duplex (two-sided) scan
- 15Jam Inside
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Jam Rear
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Replace Drum
- 22Wrinkles or creases
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24The printer status is Offline or Paused.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Black lines down the page
- 27How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 28White spots or black spots at 1.5 in. (39 mm) intervals or random spots
- 29Jam Duplex
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Jam MP Tray
- 32Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 33Document Jam
- 34Reset the network settings to the factory default (video instructions).
- 35Add your Brother machine with AirPrint (macOS)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Replace Toner
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42Reset the network settings to the factory default
- 43White lines down the page
- 44White lines across the page
- 45Page skewed
- 46I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 47White spots or black spots at 3.7 in. (94 mm) intervals
- 48Jam Tray 1 / Jam Tray 2
- 49Protect your Brother machine against unauthorised access over the network
- 50Printing/ Scanning with a mobile device