FAQs & Troubleshooting
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371 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Duplex (two-sided) scan
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7What is Brother iPrint&Scan?
- 8Jam Duplex
- 9Jam MP Tray
- 10The print speed is slow.
- 11Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Ghost
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Curled or wavy
- 16White spots or black spots at 3.7 in. (94 mm) intervals
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 19How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 20Wrinkles or creases
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Page skewed
- 23Pre-Required Procedures (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27The printer status is Offline or Paused.
- 28Jam Rear
- 29Jam Inside
- 30Replace Drum
- 31Replace Toner
- 32Easy Scan to E-mail
- 33Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 34No Toner
- 35Size mismatch
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Printing/ Scanning with a mobile device
- 41I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45Can I use voice mail on the same line as my Brother machine?
- 46Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 47White spots or black spots at 1.5 in. (39 mm) intervals or random spots
- 48Document Jam
- 49White lines across the page
- 50Hollow print