FAQs & Troubleshooting
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371 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Drum
- 3Jam Inside
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Duplex (two-sided) scan
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Setup and use Brother PC-FAX receiving
- 14Turn the Toner Save mode on or off
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Can I print from or scan to Android™ Smartphone?
- 18White spots or black spots at 1.5 in. (39 mm) intervals or random spots
- 19Replace Toner
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21What is Brother iPrint&Scan?
- 22Curled or wavy
- 23White lines down the page
- 24What is the recommended paper?
- 25Replace Fuser
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Jam Rear
- 28Jam MP Tray
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Change the printer driver settings (Windows/macOS)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Unusable Device
- 33I cannot print automatically a document that has different paper sizes.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Manual Feed
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37The printer status is Offline or Paused.
- 38Jam Tray 1 / Jam Tray 2
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40When I try to send a fax the message "FAX # Restricted" appears on the display.
- 41White lines across the page
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Page skewed
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Configure and use the Scan to FTP feature
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48Set up your Brother machine on a wireless network.
- 49Gray background
- 50Black lines down the page