FAQs & Troubleshooting
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360 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 3How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Set up your Brother machine on a wireless network.
- 6I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 7How to load numbered checks or forms in the paper tray?
- 8How to identify your Operating System (OS).
- 9How do I factory reset the print server?
- 10The printer status is Offline or Paused.
- 11Print on labels and envelopes from the MP tray.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15What is Brother iPrint&Scan?
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17When I try to send a fax the message "FAX # Restricted" appears on the display.
- 18Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 21Wrinkles or creases
- 22Wireless Setup Assistant
- 23How do I make my copied images lighter or darker?
- 24What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25How do I clean the drum unit?
- 26White spots or black spots at 3.7 in. (94 mm) intervals
- 27What kind of memory can I use?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Can I print from or scan to Android™ Smartphone?
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Supported models of Universal Printer Driver for PCL
- 33Gray background
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35Ghost
- 36I keep getting the error message "Authenticate Err (Authentication error)".
- 37Print the Network Configuration List
- 38Change or delete an existing One Touch or Speed Dial number.
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40What driver package format is supported by my Linux distribution?
- 41Enable the Brother machine's network interface.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 45I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 50How do I clear paper jams inside the machine?