FAQs & Troubleshooting
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299 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2Scan and save a document in PDF format (Scan to File)
- 3How do I know which side up my photo paper should be in the tray?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7How do I replace the Ink Cartridge?
- 8How do I load paper?
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Can I use voice mail on the same line as my Brother machine?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14Can I print from or scan to Android™ Smartphone?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The printer status is Offline or Paused.
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21One or more of my colors are not printing (blank). What can I do?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23How do I clear Machine Error 46?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Why doesn't the machine answer when receiving a call?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28When I print, the pages are smudged with ink. What should I do?
- 29While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32I cannot make borderless prints.
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 34What driver package format is supported by my Linux distribution?
- 35Pre-Required Procedures (Linux)
- 36Can I set my Brother machine to forward the faxes I receive to another location?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41How to identify your Operating System (OS).
- 42Where can I get FaceFilter Studio and what can I do with this application?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Where is the USB port on the machine?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.