FAQs & Troubleshooting
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225 Results
- 1What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I can print but cannot scan via network. (For Windows)
- 6Can I print from or scan to Android™ Smartphone?
- 7Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9How to identify your Operating System (OS).
- 10Change the printer driver settings (Windows/macOS)
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12How do I install additional memory?
- 13I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14Print the Network Configuration page
- 15When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 16The printer status is Offline or Paused.
- 17I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18Open the Control Panel (For Windows)
- 19Open the "Scanners and Cameras" and Properties.
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21What can happen if the wrong paper is used in your machine.
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23What is the Network Shared printing?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25What driver package format is supported by my Linux distribution?
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28Verify if the Brother machine has a dial tone
- 29Does NC-2200w work with Windows Vista?
- 30I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 31When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 32What is a "Generic PCL Driver"?
- 33How do I improve the copy or fax quality?
- 34What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 36I'm using Macintosh®. What are the settings in the Scanner window used for?
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38Windows 10 Support Information
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Delete print jobs from the print queue.
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45What is the difference between the toner cartridge and the drum unit?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48I can print but cannot scan via network. (For Macintosh)
- 49I can receive a fax, but cannot receive a telephone call.
- 50The paper is skewed when it's printed.