FAQs & Troubleshooting
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213 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7What does "MACHINE ERROR XX" mean?
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10Does NC-2200w work with Windows Vista?
- 11When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 12I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14What is the BRAdmin Professional software used for?
- 15I cannot scan via USB. (Mac OS X)
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 21Can I confirm that the FAX was sent correctly?
- 22How can I clear the "PLS OPEN COVER" error message on LCD?
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24How do I factory reset the print server?
- 25I can print but cannot scan via network. (For Windows)
- 26How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 27Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Change the printer driver settings (Windows/macOS)
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Functions supported in the Windows 7 built-in drivers
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 35What is a "Generic PCL Driver"?
- 36Why does the display read "Cover Open"?
- 37Can I print from DOS applications?
- 38How do I clear the "Awaiting Redial" message?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40How do I install additional memory?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42Windows 10 Support Information
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 44How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 45How can I re-install the drivers?
- 46Cannot print after a Windows 10 update (June 2020)
- 47I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)