FAQs & Troubleshooting
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375 Results
- 104/16/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 204/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 304/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 404/16/2025I cannot print from my computer via USB.
- 504/15/2025I can print but cannot scan via network. (For Mac)
- 603/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 702/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 812/13/2024How to identify your Operating System (OS).
- 910/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1010/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1106/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 1206/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1302/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1401/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1501/18/2024Send a PC-FAX
- 1611/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1708/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2006/01/2023Add your Brother machine with AirPrint (macOS)
- 2106/01/2023Delete print jobs from the print queue.
- 2204/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2304/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2404/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2503/27/2023"Offline" appears on the Status Monitor.
- 2603/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2703/27/2023Change the printer driver settings (Windows/macOS)
- 2803/27/2023The printer status is Offline or Paused.
- 2903/24/2023Open the Status Monitor
- 3003/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3103/17/2023I can print but cannot scan via network. (For Windows)
- 3203/17/2023Open the "Scanners and Cameras" and Properties.
- 3302/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3402/14/2023Setup and use Brother PC-FAX receiving
- 3502/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3602/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3702/14/2023Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 3802/14/2023Scan a document in Windows 8 and Windows 10.
- 3912/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4012/13/2022Curled or wavy
- 4111/24/2022Configure and use the Scan to FTP feature
- 4211/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 4311/15/2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 4410/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 4510/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4610/12/2022Can I print from DOS applications?
- 4710/11/2022Set the Brother machine to prevent public access to certain features
- 4809/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4909/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5009/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.