FAQs & Troubleshooting
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372 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Drum
- 3Replace Toner
- 4Make my copied images lighter or darker.
- 5Jam Inside
- 6Can I turn off Deep Sleep Mode?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8What is Brother iPrint&Scan?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Wrinkles or creases
- 14Page skewed
- 15I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 16Manual Feed
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18The printer status is Offline or Paused.
- 19Jam Rear
- 20Ghost
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22No Paper
- 23The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 24I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Document Jam
- 27Jam Duplex
- 28Jam MP Tray
- 29Faint
- 30"Offline" appears on the Status Monitor.
- 31How to identify your Operating System (OS).
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Set the Brother machine to prevent public access to certain features
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36What driver package format is supported by my Linux distribution?
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 39Cover is Open
- 40Black toner marks across the page
- 41Lines across the page
- 42Reset the network settings to the factory default (video instructions).
- 43Replace Fuser
- 44Configure and use the Scan to E-mail Server feature.
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 47Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 48Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 49Jam Tray 1 / Jam Tray 2
- 50White lines down the page